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At SweetieMeow your satisfaction is our priority. If you have any questions or queries, we are always here to help. Feel free to contact us at any time and our team of experts will be more than happy to assist you.

We are available 5 days a week for all your questions. Send us a message and we will help you as soon as possible!

 

Email

support@sweetiemeow.com

WhatsApp

+60-136143986

INFORMATION QUESTIONS

FAQa

 

 
How are shipping costs calculated?

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses.

 
Only part of my orders arrived, where is the rest?

Again, it's on its way! As stated on your order status page, as well as in the shipping policies, most orders will arrive in multiple packages if ordering more than one item. We do this to offer you the cheapest prices! The rest of your order will arrive in due time, within the delivery timeframes!

 
What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
 
Where's my order/how long dose shipping take?

Sorry we cannot guarantee. Nevertheless, they will always arrive, guaranteed! If anything happens and you "don't receive it", we will immediately reship you another one, so rest assured that you have nothing to worry about.

 
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 6 hours.
Once the packaging and shipping process has started, it can no longer be canceled. you must check it soon
 
Send Us Your Message

CONTACT US FOR ANY QUESTIONS